cd999 Privacy Policy —
Our Promise to Keep Your Information Safe

This Privacy Policy ("Policy") sets out how personal information of cd999 platform users is processed. When you use cd999's website, app, or services, the terms of this Policy apply automatically. Please read this document carefully.

We believe that earning users' trust is the core foundation of a responsible platform. That is why cd999 always manages information transparently and treats your right to privacy with the highest importance.

1 Types of Information Collected

cd999 collects the following types of information as needed to provide its services:

1.1 Personally Identifiable Information

Information you provide during account registration or verification, including:

• Full name and date of birth (for age verification — confirming 21+)
• Mobile number and email address
• Copy of national ID card or passport (for KYC process)
• Residential address

1.2 Financial Transaction Information

Information collected to facilitate deposits and withdrawals:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical and Automated Information

Information automatically collected when you use our platform:

• IP address and device type
• Browser type and operating system
• Browsing activity and time spent on the website
• Cookie and session data

2 Purpose of Data Collection

cd999 collects and processes information only for specific and legitimate purposes. We never collect unnecessary information. The main purposes are:

• Creating, verifying, and ensuring the secure management of accounts
• Processing financial transactions including deposits and withdrawals
• Verifying the 21+ age requirement and ensuring responsible gaming
• Preventing fraud, money laundering, and other irregularities
• Providing customer service and technical support
• Improving platform performance and enriching the user experience
• Correctly applying bonuses and promotional offers
• Complying with applicable laws and regulations

3 Data Confidentiality and Security

cd999 follows industry-standard technical and administrative measures to protect your personal information:

3.1 Technical Security

• SSL (Secure Socket Layer) encryption is used for all data transmission
• Sensitive information is stored in encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is supported

3.2 Administrative Security

• Only authorised staff have access to personal information
• Data protection training is mandatory for all staff
• Procedures are in place for rapid response to data breaches and for notifying users

4 Sharing Information with Third Parties

cd999 never sells or rents your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the following limited cases:

4.1 Service Provider Partners

To operate our services, we work with certain trusted technology providers, such as payment processors (gateways for bKash, Nagad, etc.), game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), and security audit firms. These partners are provided only the minimum information needed for their work and are contractually bound to maintain data confidentiality.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we always provide only the minimum information necessary.

4.3 Fraud Prevention

If money laundering or fraud is suspected, it is our legal responsibility to provide relevant information to the appropriate authorities.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the cd999 website. These help improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences (language, settings).
• Analytics Cookies: For understanding website usage patterns — all data is anonymous.

You can disable cookies from your browser settings, but this may limit some features of the platform.

6 Data Retention Period

cd999 retains your information only for as long as necessary. The general policy is:

• All information is retained while your account is active.
• After an account is closed, financial and KYC information is retained for a specified period as required by applicable law.
• Analytics and log data is anonymised and kept for a limited period.
• In the case of a legal dispute, relevant information is retained until the dispute is resolved.

7 Your Rights

Every cd999 user has the following rights regarding their own information. To exercise these rights, contact us through the support service:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that data processing be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the processing of your information for specific purposes.

8 Protection of Minors' Information

cd999 is a 21+ platform. We do not intentionally collect any information from persons under the age of 21. If a minor has accidentally created an account and this comes to our attention, that account will be closed immediately and the related information will be deleted.

Parents are requested to contact us immediately if you believe your underage child is using this platform.

9 International Data Transfers

In some cases, particularly when using the services of game providers or technology partners, your information may be processed on servers outside Bangladesh. In such cases, cd999 ensures that:

• Adequate data protection measures exist in the destination country.
• The data recipient is contractually bound to provide appropriate protection.
• The volume of data transferred is kept to a minimum.

10 Changes to the Policy

cd999 reserves the right to update this privacy policy at any time. If significant changes are made, we will:

• Publish the updated policy on this page along with the update date.
• Notify registered users via email or platform notification.

If you continue using cd999 after the changes, it will be assumed that you have agreed to the updated policy. We encourage you to check this page regularly.

11 Responsible Gaming and Data Use

cd999 takes responsible gaming very seriously. By analysing your playing patterns, we may suggest support resources if needed. Information collected for this purpose is used solely for your protection and is not shared with third parties.

If you want to set limits on your play or temporarily suspend your account, please visit our Responsible Gaming page or contact the support team.